Help Center
Knowledge Base
Everything you need to know about CB Connect, from setting up your business profile to managing your leads and plan.
Getting Started
3Welcome to CB Connect
CB Connect is your Caribbean business growth ecosystem. Users can discover businesses, request quotes, and interact with CARI for support.
How do I list my business?
Use the business registration flow to create your account, complete your profile, and publish your listing with the features included in your current plan.
Understanding the Platform Ecosystem
CB Connect combines directory visibility, lead capture, dashboard management, and optional AI-powered tools into one connected platform.
Plans & Pricing
3Is there a free plan?
Yes. Free is currently $0/month and includes 1 Verified Business Listing, Standard Search Visibility, Basic Contact Information.
How do I compare the current plans?
The current business plan lineup is Basic at $29.99/month, Pro at $79.99/month. You can compare the latest inclusions and billing details on the public pricing page or in your dashboard billing area.
What does the top plan include?
Pro is currently $79.99/month and includes 25 Verified Business Listings, Featured Top-Tier Placement, AI Receptionist & Chat Ready, Priority Verified Partner Badge, Direct Lead Capture & CRM Sync.
Business Profiles
2How do I add portfolio images?
In your Business Dashboard, open your profile settings and upload your business images there. The number of photos available depends on your current plan.
How do I improve my listing visibility?
Complete your business profile, keep your services updated, and review the visibility features available on your active plan.
Leads & Communication
2How does the Quote system work?
Buyers can request quotes directly from business profiles, and the lead details are saved to the business dashboard for follow-up.
Where are my captured leads?
Leads appear in your dashboard so you can review customer details, track status, and follow up from one place.
Technical Troubleshooting
4Login Issues or Password Reset
If you cannot log in, verify your email address, check your spam folder for verification emails, and use the forgot-password flow if needed.
My Business Listing is not showing up in search
Make sure your listing is active, your onboarding is complete, and your profile has enough information to appear in directory filters.
Payment Failed or Subscription Error
If your payment fails or your plan does not update after a successful charge, collect the transaction email and escalate it to support for billing review.
Image Upload Errors
Use JPG or PNG images under the platform upload limits, then retry after clearing your browser cache if the upload stalls.
AI Employee & Integrations
3How do I train my AI Employee?
Open the AI Employee area in your dashboard and add knowledge by uploading content, scraping your site, or pasting custom instructions, then save to regenerate the assistant prompt.
The AI Voice Widget is not working
Confirm the AI receptionist add-on is enabled for your business and verify microphone permissions in your browser before testing again.
How does CRM syncing work?
If your account has CRM integration enabled, captured lead information can be routed into your connected CRM workflow for follow-up and automation.